Frequently Asked Questions (FAQ)

Ordering and Products

1. How can I place an order?

To place an order on our website, simply browse through our collection, select the items you love, add them to your cart, and proceed to checkout. Follow the steps to provide shipping details and payment information to complete your purchase.

2. Can I modify or cancel my order after placing it?

Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before confirming your purchase.

3. Are product colors accurate on the website?

We strive to display accurate product colors on our website, but variations may occur due to individual monitor settings. If you have any concerns, feel free to contact our customer support.

Shipping and Delivery

4. Which countries do you ship to?

We currently ship worldwide. You can find the complete list of countries during the checkout process.

5. What shipping options do you offer?

We offer both standard and express shipping options. Standard shipping typically takes 2-4 business days, while express shipping offers a quicker delivery within 1-3 business day.

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

7. Do you cover customs duties for international orders?

Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. (V)L$D is not responsible for any additional charges incurred during customs processing.

Returns and Exchanges

8. What is your return policy?

Please refer to our Return Policy for detailed information on returns and exchanges, including eligibility, process, and timelines.

9. How can I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support with your order number and details. We will guide you through the process.

Contact and Support

10. How can I reach your customer support?

For any questions or assistance, you can reach our customer support team at vlsdmob@gmail.com.

Thank you for choosing (V)L$D!